Fluks

Privacy / Fluks

Fluks Privacy Policy

1. Your privacy

At Fluks, we take the protection of your personal data seriously.

Fluks is an intelligent energy optimisation platform that helps you make better use of your energy using information such as electricity prices, weather forecasts and measurements from your connected devices.

This privacy policy explains what data we collect, how we process and protect it, and what rights you have.

The policy applies to all Fluks users, including users in Denmark, Germany, Norway and Sweden.

2. Data controller

The data controller for Fluks is:

Nick Thvilum

If you have questions about the processing of your personal data, you can contact us through our contact form.

3. What data do we process?

When you create an account and use Fluks, we process the following data:

Account data

  • Your email address, to identify and administer your account.
  • Your password, which is stored only in securely hashed form.
  • Technical information necessary for secure access to the service.

Location data

  • The location you specify for your installation.
  • This data is used to find relevant electricity prices, weather forecasts and other local conditions that affect energy optimisation.

Energy and device data

  • Electricity consumption and energy production.
  • Solar generation.
  • Battery status and charging.
  • Temperatures and heating energy use.
  • Information about connected devices.
  • Other measurements and observations made available by your connected devices.

We process this data to provide and improve Fluks’ energy optimisation.

4. How do we use the data?

The data is used to:

  • Create and administer your user account.
  • Forecast energy consumption and energy production.
  • Optimise energy consumption based on electricity prices, weather conditions and available energy.
  • Plan and control the operation of connected devices.
  • Analyse historical energy patterns and improve forecasts.
  • Ensure stable operation and protect the platform against abuse.

As a rule, account and energy data are processed on the basis of Article 6(1)(b) of the GDPR, as the data is necessary to provide the service you have signed up for.

Processing necessary to protect the platform against abuse and maintain secure operation is based on our legitimate interests under Article 6(1)(f) of the GDPR.

5. Hosting and storage

Fluks uses Oracle Cloud Infrastructure (OCI) for hosting and operation.

The platform’s servers and databases are located in Oracle’s data centre region in Frankfurt, Germany.

This means that Fluks’ primary storage of account and energy data takes place within the EU.

We use appropriate technical and organisational security measures to protect the data against unauthorised access, loss and misuse.

6. Contact form and email

When you contact us through the website’s contact form, we process:

  • Your name.
  • Your email address.
  • The content of your message.

This data is used to read and respond to your enquiry and to handle any subsequent correspondence.

We use Resend as our email provider to deliver messages from the contact form.

Resend processes the data necessary to deliver the message and stores email data and delivery logs in the United States.

The transfer is subject to relevant data protection safeguards, including the EU’s Standard Contractual Clauses.

Resend normally retains email data and delivery logs for 30 days.

Contact data is processed on the basis of our legitimate interests in responding to enquiries under Article 6(1)(f) of the GDPR.

Please do not send passwords or other sensitive information through the contact form.

7. Spam protection

To prevent abuse of the contact form, the website temporarily stores a fingerprint of submitted email addresses and submission counters in server memory.

The counters expire after 15 minutes.

This data is used solely to limit spam and abuse. It is not used for marketing.

8. Cookies and tracking

Fluks does not use third-party cookies.

Any technically necessary cookies or similar technologies are used solely for functions such as login, security and operation of the service.

We do not use cookie data for advertising or marketing profiling.

9. Deletion and anonymisation

You can request deletion of your Fluks account at any time.

When your account is deleted, your personal data will be deleted within 30 days.

This includes, among other things:

  • Your email address and account data.
  • Your hashed password.
  • Your registered location.
  • Personal data relating to connected devices.

Historical energy data may be retained in anonymised form for statistics, analysis and improvement of Fluks’ forecasts and energy optimisation.

Anonymisation means that the data can no longer be linked to you, your account, your address or your devices.

Data that has been truly and irreversibly anonymised is no longer considered personal data under the GDPR.

However, personal data that we are legally required to retain may be kept for the period required by law.

Enquiries sent through the contact form are kept only for as long as necessary to handle the enquiry and any subsequent correspondence.

10. Sharing data

We do not sell your personal data.

We do not use your personal data for advertising or resale.

We use the following external providers:

  • Oracle Cloud Infrastructure: Hosting, databases and technical infrastructure in Frankfurt, Germany.
  • Resend: Delivery of email from the contact form.

Providers process data only to the extent necessary to deliver their services.

Where providers process personal data on our behalf, appropriate data processing agreements are in place.

We may also disclose data where necessary to comply with applicable law.

11. Your rights

As a Fluks user, you have the following rights under the GDPR where the relevant conditions are met:

  • Access: You can obtain information about the personal data we process about you.
  • Rectification: You can have inaccurate data corrected.
  • Erasure: You can request deletion of your personal data.
  • Restriction: In certain circumstances, you can have the processing of your data restricted.
  • Objection: You can object to processing based on legitimate interests.
  • Data portability: Where applicable, you can receive your data in a structured, commonly used and machine-readable format.

You can exercise your rights by contacting us through the contact form.

We respond to requests within the applicable GDPR time limits, normally no later than one month after receipt.

12. Complaints

If you believe that Fluks is processing your personal data in breach of data protection rules, you are welcome to contact us.

You also have the right to lodge a complaint with a relevant data protection authority.

Relevant authorities include:

13. Changes to this privacy policy

We may update this privacy policy as Fluks develops or legislation changes.

The latest version will always be available on our website.

We will inform users appropriately of significant changes to the processing of personal data.

14. Contact

If you have questions about your privacy or the processing of your data, or wish to request access, rectification or deletion, you can contact us through the contact form.

Contact us